Why Choose Edwards?

High Quality Medical Answering Services since 1954!
Hundreds of Medical References will verify the quality of our service!

HIPAA Compliant Private Check-in Line:
As part of the "Chain of Trust" between your patients and your office, our answering service is concerned about providing patient information over the phone to unauthorized persons. In order to insure that messages are given only to authorized persons we will establish a private, confidential check-in line specifically for your practice.

Client Reports:
ACD Report shows your account details for every inbound and outbound call including date, time, ring time, hold time, talk time, and the operator handling your call. Provides complete documentation for your billing statement.

All Calls Recorded:
Our digital voice logger records both sides of all inbound and outbound calls. A wave file can be developed for any of your calls and e-mailed directly to your office.

Account Management:
World Class Customer Service. Your account manager is your single point of contact for all services and is directly responsible for meeting your expectations.

References:
Medical references, both large and small, are provided. We urge you to contact our references to verify the quality of Edwards Answering Service and our commitment to serve your needs.